Privacy Policy
This privacy policy describes how Digital Reach MY collects, uses, and protects the information you provide when you use our online platform and services. We are committed to ensuring your privacy is protected and handled responsibly, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We may collect several types of information from and about users of our site and services.
Personal Information: This includes information you provide directly to us, such as your name, email address, phone number, job title, company name, and billing information when you register for an account, use our services, contact us, or subscribe to our communications.
Usage Data: We automatically collect information about your use of our site and services. This includes details of your visits, traffic data, location data, logs, and other communication data, as well as the resources you access and use on our platform. This also includes technical information like your IP address, browser type, operating system, referring URLs, device identifiers, and clickstream data.
Information from Third Parties: We may receive information about you from third parties, such as business partners, service providers, or public sources, to supplement the information we have collected.
How We Collect Information
We collect information in several ways:
Direct Interactions: You provide information directly when you fill in forms on our site, communicate with us, use our services, or participate in interactive features.
Automated Technologies: As you navigate through and interact with our site, we may use automatic data collection technologies like cookies, web beacons, and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns.
Third-Party Sources: We may obtain information from our partners or other third parties who have the right to provide that information to us.
How We Use Your Information
We use the information we collect for various purposes, including: To provide, operate, and maintain our services. To improve, personalize, and expand our services and online platform. To understand and analyze how you use our services. To develop new products, services, features, and functionality. To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes. To process your transactions and manage your orders. To find and prevent fraud. For compliance purposes, including enforcing our terms and conditions and complying with legal obligations. To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
Lawful Basis for Processing
We will only process your personal data when we have a lawful basis to do so. The lawful bases depend on the specific purpose for which we are processing your data and include: Your consent: Where you have given us clear consent to process your personal data for a specific purpose. Performance of a contract: Where your data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract. Legal obligation: Where our processing is necessary for us to comply with the law. Legitimate interests: Where we process your data for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests.
Sharing Your Information
We may share your personal information with third parties in the following circumstances: With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions. With Your Consent: We may disclose your personal information for any other purpose with your consent. For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: You have the right to withdraw your consent where we rely on your consent to process your personal data.
To exercise any of these rights, please contact us using the address provided below.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site. Any transmission is at your own risk.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies are used to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Links to Other Sites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contacting Us
If you have any questions about this privacy policy or our data practices, please contact us by mail at:
Digital Reach MY
10 Jalan Sultan Ismail,
Level 25,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250
Malaysia